1. Introduction
Sea Pearl Homestay ("we", "us", "our") is committed to protecting the privacy of our guests. This Privacy Policy explains what personal information we collect when you enquire about, book, or stay with us, how we use and protect it, and the choices and rights available to you. By making a booking or providing your information to us, you consent to the practices described in this policy.
2. Information We Collect
Depending on how you interact with us (enquiry, booking, check-in, or on-property services), we may collect:
- Identity details: full name, date of birth, and government-issued photo ID (Aadhaar, Passport, Driving Licence, Voter ID, etc.), as required by local guest-registration regulations.
- Contact details: phone number, email address, and postal address.
- Booking details: check-in/check-out dates, number of guests, room preferences, and special requests.
- Payment information: billing details and transaction records (card numbers are processed securely by our payment partners and are not stored by us).
- Communication records: messages, calls, or emails exchanged with us regarding your enquiry or stay.
- Stay-related information: vehicle details (if using parking), dietary preferences, and feedback or reviews you share with us.
- Technical information: if you enquire or book via our website, we may collect basic device and usage data (IP address, browser type) through standard analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your booking, and manage check-in/check-out.
- Comply with statutory guest-registration and local tourism-authority requirements.
- Communicate with you about your reservation, respond to enquiries, and provide requested services (transfers, meals, local recommendations, etc.).
- Process payments, refunds, and security deposits.
- Improve our property, services, and guest experience, including through feedback you provide.
- Send you booking confirmations, receipts, and — only with your consent — occasional offers or updates about Sea Pearl Homestay.
- Maintain the safety and security of our guests, staff, and property.
- Meet legal, tax, and regulatory obligations.
4. How We Share Your Information
We do not sell your personal information. We may share it only in the following circumstances:
- With trusted service providers who assist us (e.g., payment processors, booking platforms, transport/transfer partners) strictly for the purpose of fulfilling your stay.
- With local authorities or tourism/police departments where required for statutory guest-registration or in response to a lawful request.
- With professional advisors (e.g., accountants, legal counsel) where necessary for our legitimate business operations.
- In connection with a business transfer (e.g., sale or restructuring of the homestay), subject to confidentiality safeguards.
- Where you have given us explicit consent to share your information for a specific purpose.
5. Data Storage & Security
- Your information is stored securely, whether in physical registration records or digital booking systems, with access limited to authorised staff who need it to serve you.
- We use reasonable technical and organisational measures (secure systems, restricted access, staff confidentiality practices) to protect your data against unauthorised access, loss, or misuse.
- While we take guest privacy seriously, no method of storage or transmission is 100% secure, and we encourage guests to share sensitive information with us only through official channels (phone, email, or in person).
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including statutory record-keeping requirements (such as guest-registration logs, which local regulations may require us to retain for a defined period), accounting and tax obligations, and resolving any disputes. Once no longer required, information is securely deleted or anonymised.
7. Your Rights & Choices
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct any inaccurate or incomplete information.
- Request deletion of your information, subject to our legal and statutory record-keeping obligations.
- Withdraw consent for marketing communications at any time by contacting us or using the unsubscribe option in our emails.
- Ask questions or raise concerns about how your data is handled.
To exercise any of these rights, simply reach out to us using the contact details below — we aim to respond within a reasonable timeframe.
8. Cookies & Website Analytics
If you visit our website or booking page, we may use basic cookies or analytics tools to understand how visitors use the site and to improve your browsing experience. You can control or disable cookies through your browser settings; this may affect some website functionality.
9. Children's Privacy
We do not knowingly collect personal information directly from children. Identity and stay information for minors travelling with a guardian is collected as part of the booking guest list, provided and managed by the accompanying adult.
10. Third-Party Links
Our communications or website may occasionally include links to third-party sites (e.g., maps, payment gateways, review platforms). We are not responsible for the privacy practices of these third parties and encourage you to review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted with a revised "Last updated" date, and continued booking or use of our services after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how your information is handled, please contact us directly — we're happy to help and want you to feel completely comfortable staying with us.
