Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern all bookings and stays made with Sea Pearl Homestay ("we", "us", "our", "the Property"). By submitting a booking request, making a payment, or checking in, the guest ("you", "the Guest") agrees to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not proceed with a booking.

2. Booking & Reservation

• A booking is confirmed only after receipt of the required advance payment or deposit and written confirmation (email/SMS/WhatsApp) from Sea Pearl Homestay.
• The person making the booking must be at least 18 years of age and is responsible for the conduct of all guests in the group.
• Valid government-issued photo identification (Aadhaar, Passport, Driving Licence, Voter ID, etc.) is required for all guests at check-in, in compliance with local guest-registration regulations.
• Room/property allocation is subject to availability at the time of confirmation; specific room requests are noted but not guaranteed unless confirmed in writing.
• We reserve the right to decline or cancel a booking at our discretion, including for incomplete information, suspected fraud, or inability to verify identity.

3. Payment Terms

• A non-refundable advance/booking deposit (as specified at the time of booking) is required to confirm a reservation.
• The balance amount is payable at check-in unless otherwise agreed in writing.
• We accept payment via bank transfer, UPI, and major debit/credit cards; card payments may attract a processing surcharge.
• A refundable security deposit may be collected at check-in to cover incidental damages, excess cleaning, or unpaid charges, and will be refunded within 7 business days of check-out, less any deductions.
• Prices are quoted per room/property per night unless stated otherwise and are subject to applicable taxes (GST/local tourism levies).

4. Cancellation & Refund Policy

We follow a flexible, guest-friendly cancellation policy:

• Free cancellation up to 7 days before check-in: full refund of amount paid, minus payment gateway charges (if any).
• Cancellation 3–6 days before check-in: 50% of the total booking value is refunded.
• Cancellation within 72 hours of check-in, or no-show: the advance deposit is forfeited; remaining paid amount (if any) is refunded.
• Date changes/rescheduling are permitted free of charge once, subject to availability, if requested at least 72 hours before original check-in.
• In the rare event Sea Pearl Homestay must cancel a confirmed booking (e.g., unforeseen property issues), guests will receive a full refund or, where possible, be offered comparable alternative accommodation.
• Refunds are processed to the original payment method within 7–10 business days.

5. Check-In & Check-Out

• Check-in: 2:00 PM onwards
• Check-out: 11:00 AM

Early check-in and late check-out are subject to availability and may incur an additional charge; please request in advance. Guests arriving outside standard hours must inform us beforehand to arrange access.

6. Guest Conduct & House Rules

• Maximum occupancy per room/property as specified in the booking must be strictly observed; additional guests may be charged extra or refused entry.
• Visitors not registered as guests are not permitted overnight without prior approval.
• Smoking is not permitted indoors; a dedicated outdoor area (if available) may be used.
• Pets are welcome only if pre-approved at the time of booking; additional cleaning charges may apply.
• Quiet hours are observed between 10:00 PM and 7:00 AM out of respect for neighbours and other guests.
• Illegal activities, use of prohibited substances, and any behaviour that endangers the safety of others are strictly prohibited and will result in immediate termination of stay without refund.
• Guests are expected to treat the property, staff, and other guests with courtesy and respect.

7. Damages & Liability of Guests

• Guests are responsible for any loss, breakage, or damage to the property, furnishings, or equipment caused during their stay, beyond normal wear and tear.
• The cost of repair or replacement will be deducted from the security deposit; any shortfall will be charged separately.
• Guests must report any pre-existing damage or issues within 2 hours of check-in to avoid being held liable.

8. Property Owner's Liability

• Sea Pearl Homestay takes reasonable care to maintain a safe and clean environment but is not liable for loss, theft, or damage to guests' personal belongings.
• We are not liable for indirect loss, inconvenience, or expenses arising from circumstances beyond our reasonable control (see Force Majeure below).
• Guests are advised to obtain their own travel insurance for comprehensive coverage.

9. Force Majeure

Sea Pearl Homestay shall not be held responsible for cancellations, delays, or service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, government restrictions, pandemics, power or water outages, or civil unrest. In such cases, we will make reasonable efforts to offer rescheduling, credit, or partial refunds where feasible.

10. Amenities & Services

Amenities (Wi-Fi, meals, housekeeping, airport/ferry transfers, etc.) are provided as described in your booking confirmation and are subject to local availability and conditions (particularly relevant for island/coastal locations). We will notify guests promptly of any temporary unavailability and offer reasonable alternatives where possible.

11. Privacy

Personal information and identification documents collected at booking and check-in are used solely for reservation management, statutory guest-registration compliance, and improving guest experience. We do not sell or share guest data with third parties except as required by law.

12. Amendments to Terms

Sea Pearl Homestay reserves the right to update or amend these Terms & Conditions at any time. The version applicable to your stay is the one published at the time your booking was confirmed.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from a booking or stay will first be addressed through good-faith discussion; unresolved matters shall be subject to the jurisdiction of the courts having authority over the location of the Property.

14. Contact Us

For questions, special requests, or assistance with your booking, please reach out to us directly — we're happy to help make your stay as flexible and comfortable as possible.